INTERNATIONAL SHIPPING:
Please note that we do not have control over customs procedures and are unable to be responsible for any delays that may occur during customs clearance. We will provide tracking information as soon as it becomes available to us.
APPROXIMATE SHIPPING TIMES (excluding weekends and public holidays):
- USA: 7 to 16 business days (tracking available)
- Rest of the World: 7 to 21 business days (tracking available; may vary by destination)
Delayed Delivery:
While we aim to meet the expected delivery times, there may be rare instances where packages experience delays. We are unable to control unexpected shipping delays that may occur en route. If tracking information is not updated for more than 30-60 business days, we will gladly reship your order. Please understand that delivery times may be longer during busy periods, such as the holiday season (November–December) or during promotions. We appreciate your patience and understanding.
PROCESSING TIME VS SHIPPING TIME:
Please note that processing time (4-6 business days) is separate from shipping time and should be factored into the total delivery time. Processing includes order verification, packing, and forwarding to the shipping carrier. After your order has been processed, you will receive an email with tracking details.
In rare cases, processing time may take longer, particularly during busy periods such as holidays or sales events. We are committed to fulfilling your order as quickly as possible and kindly ask for your patience during such times.
CANCELLATION POLICY:
We can cancel orders within 30 minutes of placement, provided the order has not already been processed. If you need to cancel an order, please contact us promptly at [Your Store's Email], and we will do our best to assist you.
UNCLAIMED ORDERS:
We are not responsible for packages returned to us as undeliverable, refused, or unclaimed due to incorrect or insufficient address information. Please carefully review your order confirmation email. If you notice any errors in your shipping address, contact us as soon as possible at [Your Store's Email] so we can update the details. Once an order has been processed, we cannot change the address, and we cannot be held responsible for delivery issues caused by address inaccuracies.
REFUND POLICY:
We generally do not offer refunds, as all product details, including shipping times, are clearly stated on the product pages. It is important that customers review this information before making a purchase. However, if your product arrives damaged, please reach out to us with clear photos of the damaged item, packaging, and your order details. Our team will review your case and work with you to resolve the issue.
CUSTOMS & DUTY FEES:
Customs fees, taxes, and duties are the responsibility of the customer. We recommend checking with your local customs office for more information. Please note that customs may occasionally delay the delivery of packages, which is beyond our control.
SEPARATE PACKAGES:
In some cases, your order may be split into multiple shipments due to the following reasons:
- Items on back order
- Weight restrictions imposed by the shipping carrier
- Different warehouse locations (we source products from multiple warehouses to provide a wide range of items)
Holiday Season:
Due to the high volume of orders during the months of October, November, and December, shipping times may be longer than usual. We ask for your understanding and patience during this busy period. Rest assured, we are committed to delivering your order as quickly as possible, and we appreciate your continued support.
